FAQ

Disclaimer:

All our products are sustainably sourced and are vintage/preloved/second-hand. As a result, they may exhibit minor signs of wear such as slight distressing, pilling, small age spots, pinhead holes, or snags. I will strive to note all these details, and any significant flaws will be highlighted in the item photos or description.

Return Policy:

Given the unique nature of our one-of-a-kind, preloved items, all sales are final and cannot be returned, refunded, or exchanged for store credit. Nonetheless, your satisfaction is very important to me. If you encounter any issues or have concerns with your order, please contact me at Losthairclip@gmail.com or through our contact page.

Sizing:

Vintage garments often do not align with the tagged size on the label. Please carefully review the provided measurements to ensure the best fit. Should you have any questions about an item or other products, feel free to reach out via Instagram @losthairclip or email us at losthairclip@gmail.com.

General Information:

• If you have any inquiries about color, sizing, or fit, I'm always here to assist you!
• By purchasing from Losthairclip, you agree to our shop policies and confirm that you have read the full product description and viewed all available photos.

Shipping and Customer Service:

• Shipping: We aim to process and dispatch your order within 3-5 business days. Please be aware that shipping times can vary based on your location.
• Customer Service: Your satisfaction is my top priority. If you require assistance or have any concerns, please reach out via email or Instagram. I am dedicated to providing excellent customer service and ensuring you have a positive shopping experience.
• No Refunds: All sales are final. By purchasing from Losthairclip, you acknowledge and accept this no-refund policy, understanding that all items are sold as-is with any notable imperfections disclosed

Thank you for supporting sustainable fashion and choosing Losthairclip!